The Nitty Gritty Menu
REFUNDS AND RETURNS POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The following items are made to order, and as such cannot be exchanged or returned for a refund due to a change of mind:
- Necklaces & bangles with Custom pendant design
- Create Your Own Photo Jewelry
- Picture Charms
In the rare situation where an order for these items arrives defective, we'll arrange for a replacement to be made and shipped to you.
We provide and recommend Route Shipping Protection & Insurance for all jewelry purchases.
If a replacement is not possible, we may arrange for a refund.
Additional non-returnable items:
- Gift cards
To complete your return, please enter your order number at our Returns Centre Page.
For Offline Purchases, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next check with your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately free or sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: .
To return your product, you should mail your product to:
c/- PO Box 939
Salisbury SA 5108
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.